Cancellations:  UPDATED July 2024 (effective September 2024)

 

Cancelling private lessons: (NEW for 2024/2025 school year- 2 additional cancellation days)

Each term, students can reschedule a maximum of 3 private lessons if cancelled with at least 6 hours' notice using the online student portal. When a class is cancelled with proper notice, a make-up credit will be added to your account, allowing registration for a make-up lesson slot.

Term 1 runs from September-January and Term 2 runs from February-June. 3 make-ups are allowed per term. There is no limit for the number of make-up lessons in July/August.

How to book a Make-Up Lesson: 

Once you receive a make-up credit, you can book any one of the available make-up lesson slots shown on the calendar through your student portal. Click on the appointment and click the register button. If you can not make any of the available make-up lesson times listed online, you may call the school to arrange a make-up time over the phone. All make-up credits expire 30 days after the date of the cancelled class. After the 3 allowable make-up credits have been used, no more make-up lessons are possible until the beginning of the next term.

When to call the desk: 

If you need to switch a class from in-person to virtual or need to book a new day/time for classes moving forward, please call the desk. 519-836-8526 > Please do not call or email the desk to cancel a single class.

 

Stat Holidays: 

If your lesson day falls on a statutory holiday indicated on our school calendar, you will be issued an extra make-up credit at the beginning of the month the holiday falls in. You will have 30 days to book the make-up class online. These make-up credits do not count against the 3 allowed per term. *Please note that Christmas and New Year's break is already factored into the monthly lesson fees, and there will be no make-up lessons given for this time off. Please consult our list of important dates for all holidays and school closures: https://jamschool.mymusicstaff.com/CALENDAR

Group / Band Lessons: 

Any class that has 3 or more students in it is considered a group class. Examples of group classes may include band classes, musical theatre classes, glee club, choir etc. No cancellations with make-ups are possible for students in a group class. Any classes cancelled by JamSchool due to unforeseen circumstances will be made up at a later date. Please note that group classes that fall on statutory holidays (excluding the December Holiday break) will be rescheduled. 

We ask that members of bands and group classes attend all classes and are on time. Students who continue to miss classes or are late may be asked to leave the band or group. We take these classes very seriously and hope that you make them a priority. 

Please keep the third weekend of June open to performing at our annual JamSchool JamBoree. 

A significant amount of work and effort is put in by students, teachers, and management to deliver a compelling and rewarding experience. For this reason, students are expected to be committed to the band/group programs through to the end of June.

Bad Weather Days: 

JamSchool does not follow the Guelph School boards' closure decisions and will only close the school to in-person lessons under extreme weather conditions. We will send an email to all clients and leave a message on our phone system by 2:00 PM if we are closed, and all lessons will change to a virtual platform via Google Meet or Zoom for that day. Please call 519-836-8526 to check. To change your lesson to virtual because of a bad weather day, please call the office at least two hours before your lesson time.

Instructors: 

JamSchool reserves the right to use substitute instructors when needed. Any class cancelled by JamSchool will be made up at an agreed-upon time.

Stopping Your Lesson Subscription: 

You must call the office (519-836-8526) if you would like to discontinue lessons. We require a minimum of 2 (two) weeks' notice and require that you finish out the month that you are currently in. To cancel your subscription to lessons, please call the office and request our Withdrawal From Lessons Form. Failure to notify us in the correct manner will result in payment being required for the following month. No lessons can be refunded at any time.