How to cancel a private class:

To receive a make-up lesson for a private class, the lesson must be cancelled with sufficient notice using one of the following methods:

  • Using our Online Student Portal with 24 hours notice:
    • A make-up credit will be added to your account
    • Book your make-up class online or by phone
    • Please note that the make-up credit expires after 30 days
    • This method is the most convenient for students


  • By phone 519-836-8526
    • Before noon on the day of the class for weekday classes
    • Before 8 pm on Friday for Saturday classes
    • Before 2 pm on Saturday for Sunday classes


  • Private lessons can receive a maximum of 3 make-up lessons within the school year - September through June
  • Make-up credits cannot be issued for missed band or group classes. Any band or group class cancelled by the school or the teacher will be rescheduled.
  • Please do not email or contact teachers directly.
  • No refunds will be issued for missed or cancelled lessons at any time.
  • Make-up credits can only be used towards the original private lesson that was cancelled.


Stat Holidays:

Here is a list of statutory holidays that we will book a make-up for:

  • Thanksgiving Sunday and Monday
  • Family Day Monday
  • Good Friday and Easter Sunday
  • Victoria Day Monday

**Please note that Christmas and New Years’s break are factored into the monthly lesson fees, and no make-up lessons are issued for this time off.


Inclement weather days:

  • JamSchool does not follow the Guelph School boards’ closure decisions, and will only close under extreme weather conditions.
  • We will contact all students by email if we decide to close.  
  • Please call 519-836-8526 if you are unable to attend due to inclement weather.
  • Classes cancelled due to weather will appear as “cancel-no makeup” on your calendar.
  • A make-up credit will be issued manually by admin staff. 
  • Bad weather cancellations will not affect your 3 make-up limit.