Cancellations:
Private Lessons: From September to January 31st, students will be granted a maximum of 2 private lesson cancellations/rescheduling with proper notice. From February 1st to June 30th, students will be granted a maximum of 2 private lesson cancellations/rescheduling with proper notice. Make-up lessons must be booked before the end of each of the five-month periods; unused cancellations cannot be carried forward. After the allowable cancellations/rescheduling have been used up, all remaining classes must be paid for, and no more make-up lessons are possible. These cancellations will be made up at an agreed-upon day and time.
All schedule changes must be done through the student portal, in-person, or by phone – please do not email schedule changes as these are easily missed.
Please Note: After March 31st, all students are committed through June 30th and cannot drop out of private lessons.
To cancel a private lesson: 12hrs notice is required in order to cancel a private lesson using the online student portal, if you miss the 12hr online deadline, you have the following option:
CANCEL BY PHONE - We will only accept a phone call or phone message as a notification up to 12:00 pm sharp on the day of the lesson (Monday to Friday). Saturday cancellations must be called in by 6 pm Friday. Please do not email or contact teachers directly. No refunds will be issued for missed or cancelled lessons at any time. Please be prepared to book the make-up class over the phone at the time of cancelling with appropriate notice.
Stat Holidays: If your lesson day falls on a statutory holiday indicated on our school calendar, you will be issued an extra make-up credit at the beginning of the month the holiday falls in. You will have 30 days to book the make-up class online or over the phone *Please note that Christmas and New Year's break is already factored into the monthly lesson fees, and there will be no make-up lessons given for this time off.
How to book a "Make-Up Lesson": Once issued a make-up credit, you can book any one of the available make-up lesson slots shown on the calendar through your customer portal by clicking on the appointment and clicking the register button. You may also call the school to arrange a make-up time over the phone. All make-up credits expire 30 days after the date of the cancelled class.
Group / Band Lessons: No Cancellations are possible by "Group Lesson" students. Any classes cancelled by JamSchool staff due to unforeseen circumstances will be made up at a later date. We ask that members of bands attend all classes and are on time. Students that continue to miss classes or are late may be asked to leave the band or group. We take these classes very seriously and hope that you make them a priority. Please keep the third weekend of June, open to performing at our annual JamSchool JamBoree. Please note that group classes that fall on statutory holidays (excluding Christmas break) will be rescheduled and made up by the group instructor. Up to two alternate times will be offered for a make-up class, and at a time that the majority of the group can attend will be booked. A significant amount of work and effort is put in by students, teachers, and management to deliver a compelling, rewarding music and performance experience. For this reason, students are expected to be committed to the band/group programs through to June 30th, 2024.
Bad Weather Days: JamSchool does not follow the Guelph School boards' closure decisions and will only close the school to in-person lessons under extreme weather conditions. We will send an email to all clients and leave a phone message on our phone system by 2:00 PM if we are closed, and all lessons will change to a virtual platform via Google Meet or zoom for that day. Please call 519-836-8526 to check. To change your lesson to virtual because of a bad weather day, please contact the school to change your lesson to online at least two hours before your lesson time.
Instructors: JamSchool reserves the right to use substitute instructors when needed. Any class cancelled by JamSchool will be made up at an agreed-upon time.
Stopping Lessons (You must call the office for this option - 519-763-8526): If you would like to discontinue lessons, we require a minimum of 2 (two) weeks' notice and require that you finish out the month that you are currently in. To cancel lessons, please call the office and request our online “Withdrawal From Lessons” form. Failure to notify us in the correct manner will result in payment being required for the following month. No lessons can be refunded at any time. After March 31st, all students are committed through to June 30th, 2024. If starting lessons in April or May, you will be committed to the end of June after your first month of lessons.
